Who do I contact with a particular question?
If you have a general query contact

Are there any restrictions to the content I can put on the servers?
Yes - child pornography and any other materials that are illegal are not allowed.

Domain Name Questions:

How long does it take to register a domain name?
All .com, .net, and .org Internet domain names are registered with Internic and take 1-2 days.

What does it cost to register a Domain Name?
$19.95/year

What if I already have a registered Domain Name?
You will have to change the DNS nameservers to our nameservers so your site can be activated on our servers. It normally takes 24 - 74 hours for your site to resolve to our servers.

Ordering Questions:

How do I place an order?
To order an account at Critterplaces simply click the PayPal button at the bottom of the plan you want on our Hosting Plans page.

How long will it take to set up my account?
We will begin setting up your account immediately on receipt of order, and it will be ready within 24-48 hours for uploading via your IP address. It does take a few days for your name to resolve to your site. In the meantime you use your site via your IP address.

What method of payment can I use?
We accept major credit cards via the secure PayPal system.

What happens after I order an account?
We will begin setting up your account - often within minutes of receiving your order. Once your account is ready and payment is processed, we will contact you with details outlining uploading and your Control Panel access. (Our hosting service works on a prepayment system).